About Christine

•   Successfully managed administrative tasks and coordinated events, demonstrating exceptional efficiency and quick learning to reduce processing times by 20% within the first month.
•   Utilized strong communication skills to facilitate seamless interactions between students, faculty, and staff, resolving 95% of inquiries and issues on the first contact.
•   Demonstrated reliability and problem-solving abilities by quickly understanding department needs, resulting in a 15% increase in overall program satisfaction.

•   Managed outcome-based evaluations of 400 international student applications on average per term, ensuring strict adherence to criteria and deadlines, resulting in a streamlined application review process.
•   Contributed to more efficient admissions processes by mastering international admission criteria, policies and procedures, collaborating with other departments to reduce processing time by 20%.
•   Provided culturally sensitive academic advising to a caseload of 150 students per term, emphasizing diversity and inclusivity, and achieving a 90% retention rate for at-risk students through timely interventions.

•   Optimized operations by reducing average handling time for customer inquiries by 25%, ensuring swift and accurate responses while maintaining quality service standards.
•   Contributed to team success by mentoring new hires, resulting in a 40% decrease in onboarding time and ensuring consistency in delivering high-quality service.
•   Received eight consecutive awards for consistently exceeding performance goals, providing excellent customer service, and maintaining a customer satisfaction rate of 98%, earning a spot in the top fifty customer service representatives in sales volume in the Greater Vancouver region.

•    Completed 420 hours of intensive, expert-led education and training that focused on establishing development fundamentals, frameworks, data modelling, and object-oriented programming, which helped gain hands-on experience in full-stack software development, honing my skills and knowledge to meet the industry's highest standards.